Citizen Charter

Testimonial of Ravi Madrecha, President, YES BANK, Mumbai 

Dr. Poswal Sir 

I Ravi Madrecha, President, Yes Bank Mumbai was tested Covid positive on 2nd October and had slight fever for 3 days and on advice of my mother in law, Dr. Abha patni moved to Udaipur for treatment and isolation. I reached Udaipur and remained in isolation for 3 days but fever kept recurring. 

Throughout the period from the day I was tested positive till 10th , I was very professionally treated by Dr. Archana Gokhru online.  On her advice I was admitted to ESIC hospital on 10th October.  

At the ESIC, I got  very good care and treatment from Dr. Mahur and his team and Dr. Devendra Verma and his team.

I was quite worried when I was advised to admit myself in ESIC, as the general notion about government hospitals and associated facilities etc. are very often considered quite poor. But Poswal Sir, I confess that under your leadership  and a highly competent and committed professional team of Doctors, paramedics and support staff along with well organised facilities at ESIC, cleanliness, caring attitude of staff, promptness and quality treatment mesmerised me and I am happy to see such dramatic change in a government managed Hospital.

I am finally Covid free and has been discharged today from ESIC for home isolation with a lot of respect and gratitute for you and your entire team working relentlessly serving humanity.

During these tough times, the efforts of your entire team is worth applauding.

Sir keep up the noble work which you all are doing so passionately. 

Finally,I would like to put on record  my sincere appreciation, thanks and regards for Dr. Archana Gokhru, Dr. Mahur  Dr. Devendra Verma and their teams dr Mahesh dr abhilasha  and the entire staff of ESIC. The support staff is cooperative and caring and I ll rate it as five star facility. 

No facility is good or bad ....it’s the people and leadership that make that  difference....the entire campus and the ward is kept so clean... the entire staff even during this distress time keep no stone unturned to make the stay of patient a very pleasant experience... in my experience ...covid can be defeated by good medical care and positive environment and in both the front your facility and staff are 100% committed. 

Once again kudos to you and your team. I would always be indebted to all of you!!!

Warm Regards

Ravi Madrecha 

President

YES BANK, Mumbai